1. Service Cancellation Policy

• Customers may cancel or reschedule a service appointment at least 24 hours in advance without penalty.

• Same-day cancellations or no-shows may result in a non-refundable cancellation fee of up to $75 to cover technician scheduling and travel costs.

• Cancellations can be made via phone (844-697-6324) or email ([email protected]).

2. Refund Policy for Services

• Diagnostic Fees: Diagnostic fees are non-refundable once the technician has completed the diagnostic service. If the customer proceeds with the repair, this fee is typically applied toward the total repair cost.

• Repair Services: Repairs are considered final once completed and signed off by the customer. Refunds for repair labor are only issued if:

  • The issue was not resolved due to technician error.

  • The repair failed within the covered warranty period (typically 90 days).

• Refunds are not provided for:

  • Problems arising from unrelated or new appliance issues.

  • Misuse, improper installation, or tampering post-repair.

3. Parts Return and Refund Policy

• Special order parts are non-refundable once ordered, unless defective or incorrect due to our error.

• If a part is defective upon installation, we will replace it at no additional cost under the terms of our parts warranty.

• Installed parts are not eligible for return unless:

  • Proven defective within the warranty period.

  • Returned in accordance with manufacturer guidelines.

4. Warranties and Rework

• All repair work is backed by a limited 90-day warranty on labor and parts supplied by Liebherr Service Support and Sales.

• If the same issue recurs within the warranty window, we will provide follow-up service at no additional charge.

• Warranty is void if:

  • Appliance has been altered or serviced by another party.

  • Appliance has been misused or damaged after the initial repair.

5. Processing Refunds

• If a refund is approved, it will be processed to the original payment method within 5–10 business days.

• We do not issue cash refunds for credit card transactions.

6. Contact Us

If you have any questions or would like to request a cancellation, return, or refund, please contact us:

Phone: 844-697-6324

Address: 71 Stevenson St, San Francisco, CA 94105
Email: [email protected]