Liebherr Service Support and Sales
Effective Date: July 4, 2025
Email: [email protected]
Phone: 844-697-6324
Address: 71 Stevenson St, San Francisco, CA 94105

1. Overview

Liebherr Service Support and Sales (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website, customer support, and in-home appliance repair services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

a. Contact Information

• Name

• Address

• Email address

• Phone number

b. Service Information

• Appliance type, model, and serial number

• Details about your service request

• Date and time of service appointments

c. Payment Information

• Billing address

• Payment method (credit/debit card details processed securely via third-party processors – we do not store full card details)

d. Technical & Usage Data

• IP address

• Browser type and version

• Operating system

• Website interaction (if using our online platform)

3. How We Use Your Information

We use your information for the following purposes:

• To schedule, confirm, and complete service appointments

• To process payments and send receipts

• To provide customer support and follow-up service

• To send appointment reminders, service updates, or satisfaction surveys

• To comply with legal obligations

We do not sell or rent your personal information.

4. Sharing Your Information

We may share your personal information with:

• Authorized technicians and contractors to fulfill service requests

• Payment processors to complete financial transactions

• Shipping partners when parts need to be delivered

• Regulatory bodies or legal authorities, if required by law

All third parties are required to maintain the confidentiality and security of your data.

5. Data Retention

We retain your personal information only as long as necessary to provide services and fulfill legal obligations. You may request that we delete your information, subject to legal retention requirements.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your state, you may have rights to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Opt out of marketing communications at any time

To make a privacy-related request, email us at [email protected].

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze usage, and support certain functionality. You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date. Continued use of our services indicates your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or data requests, please contact us:

Liebherr Service Support and Sales
Email: [email protected]
Phone: 844-697-6324
Address: 71 Stevenson St, San Francisco, CA 94105