Effective Date: July 4, 2025
Email: [email protected]
Phone: 844-697-6324
Address: 71 Stevenson St, San Francisco, CA 94105

1. Acceptance of Terms

By accessing or using the services provided by Liebherr Service Support and Sales (“we”, “our”, “us”), including our website, phone support, and in-home appliance repair services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Services Provided

Liebherr Service Support and Sales provides repair, maintenance, diagnostics, and support for residential and commercial Liebherr appliances. Services are available to customers located in the United States.

3. Eligibility

You must be at least 18 years old to use our services. By scheduling service, you represent that you are legally capable of entering into binding agreements.

4. Scheduling and Cancellations

• Appointments must be scheduled via phone or email.

• Cancellations or rescheduling must be made at least 24 hours in advance.

• Missed appointments without notice may incur a fee.

5. Payments and Fees

• All service charges, parts, and labor must be paid in full upon completion of service.

• We accept major credit cards and electronic payments.

• A diagnostic fee may apply and will be credited toward repair costs if service is authorized.

6. Warranties and Disclaimers

• Repairs may be covered under a limited warranty for parts and labor, typically 90 days unless otherwise stated in writing.

• We do not guarantee repairs on appliances previously serviced by unauthorized providers.

• We are not liable for any damages resulting from misuse, neglect, or unauthorized modifications of appliances.

7. Limitation of Liability

To the fullest extent permitted by law, Liebherr Service Support and Sales shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to appliance failure or loss of use.

8. User Conduct

You agree not to:

• Misrepresent information when scheduling service.

• Use our services for illegal or unauthorized purposes.

• Harass or abuse our staff or contractors.

9. Privacy

We respect your privacy. Personal information collected during the scheduling and servicing process is used solely to provide service and improve customer experience. For full details, please see our [Privacy Policy].

10. Changes to Terms

We reserve the right to update or modify these Terms of Use at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services indicates your acceptance of the revised terms.

11. Governing Law

These Terms are governed by the laws of the State of [Insert Your State], without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms of Use, please contact us at:
Email: [email protected]
Phone: 844-697-6324
Address: 71 Stevenson St, San Francisco, CA 94105