Privacy Policy

Liebherr Appliance Repair (“we,” “us,” or “our”) operates https://liebherrappliancerepair.com/ and related phone and text channels. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our site, request service, or contact us. If you disagree with this policy, please do not use our website or provide personal data to us.

1. Scope

This policy covers information we process in the United States. It does not cover third-party sites we link to; their privacy statements govern those services.

2. Information we collect

We may collect the following categories of information, depending on how you interact with us:

• Identifiers and contact data: name, phone number, email address, mailing address, and service location.
• Service and account details: appliance brand and model, symptoms, photos or videos you choose to send, appointment preferences, technician notes, and job history.
• Commercial information: estimates, invoices, payment method type, and transaction records. Card numbers are handled by our payment processors; we do not store full payment card data on our web servers.
• Device and online activity: IP address, browser and device characteristics, general location derived from IP, pages viewed, referring URLs, and similar logs used for security, troubleshooting, and analytics.
• SMS and communications metadata: mobile number, consent records, opt-out requests, delivery status, and message content needed to operate compliant text programs.

3. How we use information

We use personal information for purposes such as:

• Scheduling, routing, performing, billing for, and following up on appliance repair and related services
• Sending transactional messages (calls, texts, email) about appointments, service updates, and account matters
• Sending marketing communications only where you have opted in and the law allows
• Operating and improving our website, call center, and customer support
• Detecting and preventing fraud, abuse, spam, and security incidents
• Complying with law, responding to lawful requests, and enforcing our agreements

4. How we share information

We do not sell your personal information for money. We may disclose information to:

• Technicians, subcontractors, and dispatch partners who need it to complete work you requested
• Service providers that host our site, send email or SMS, process payments, provide analytics, or support our operations under confidentiality and data-processing terms
• Professional advisers (for example, accountants or attorneys) when necessary
• Law enforcement, regulators, or others when required by law or to protect the rights, safety, and property of our customers, staff, or business
• A successor entity in a merger, acquisition, or asset sale, subject to applicable notice requirements

5. Cookies and similar technologies

We use cookies, pixels, local storage, and similar technologies to run the site, remember preferences, measure performance, and—where enabled—support advertising or remarketing. You can adjust cookie settings in your browser; disabling some cookies may limit functionality.

6. Analytics

We may use analytics tools (such as Google Analytics) to understand traffic and usage. Those vendors process data according to their own policies. Industry opt-out tools and browser extensions may be available to limit certain analytics or advertising cookies.

7. Retention

We retain information for as long as reasonably necessary for the purposes described here, including records needed for warranties, taxes, disputes, and regulatory compliance, unless a longer period is required by law.

8. Your choices and rights

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing (such as targeted advertising or “sales” or “sharing” as defined under state law). To submit a request, contact us using the information below. We may need to verify your identity before responding. You may designate an authorized agent where permitted by law. We will not discriminate against you for exercising privacy rights.

• Phone: 844-974-0712
• Mailing address: 71 Stevenson St, San Francisco, CA 94105

9. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

11. Changes

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page will change when we do. For material changes, we may provide additional notice on the site or through the contact methods we have on file.

12. Contact us

Questions about this Privacy Policy? Contact Liebherr Appliance Repair:

Phone: 844-974-0712
Mailing address: 71 Stevenson St, San Francisco, CA 94105